Author Topic: New Support Ticketing System for Kringle.Cash and Official TBC Sites  (Read 1325 times)

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You may have noticed a change in how we are handling Support Tickets for Kringle.Cash and the Official TBC Sites.

We have a new ticketing system that will help reduce the time we respond and serve you better.  Our new ticketing system can be found by going to https://kringle.cash and log in.  You’ll see a new menu item just under the Dashboard, Help Desk.  You can also submit a ticket at https://thebillioncoin.info by clicking ‘Contact Us’ at the bottom.  One last way to submit a ticket is to visit the portal page at https://kringle.on.spiceworks.com/portal/

When you visit the portal you will be required to submit your email address.  Make sure it’s the PRIMARY email address of your Kringle.Cash, tbc004.net, tbc009.net, or thebillioncoin.info registered address.  If you do not provide an email address or provide an address that is not registered, we’re sorry we cannot help you.



Once you press submit you will receive an email at your registered address that you must click the confirmation link in the email. This will register you automatically and bring you to the ticket entry screen.



Enter a Summary, Description, And please select one of the categories.  You can also attach an image. Please provide as much information as you can to help us solve your issue timely.  Be detailed and please follow our guidelines below for successful resolution.

You will be able to search for open or closed tickets and you’ll see the tickets you have submitted.

Guidelines for Successful Resolution:

    Payment support issues must be submitted to https://kringle.cash/admin/contact_us_payments.php it can be found on any payment page in Kringle.Cash.  We will validate your information automatically and if your payment is found we will process your request through this page only.  Ticket Support and this Help Desk cannot address your payment support issue.  Please understand that you will receive an automated reply that will direct you to that payment support page.
    Email Addresses: If you do not supply a registered email address we cannot help you.  Please use your registered Kringle.Cash, tbc004, tbc009 or .info email address.
    Tickets by Proxy: We’re sorry we cannot help your downline or your sponsor, if you are the sponsor of someone who requires support, please send them the portal link and have them use their registered address. Our policy is to verify identity of the requester and if the help ticket is not for you, then we cannot assist you.
    Please submit one ticket for one issue.  Once you have submitted a ticket the screen will show it’s submitted and you’ll see that you have a ticket under open tickets. Please do not send the same ticket over and over again, one ticket is all you need.  If you are found to be spamming the ticket system, we will suspend your access to the ticket portal until we have resolved your primary ticket.
    Closed Tickets: If your help desk agent has resolved your item we will close the ticket and no further action would be required from you.  If your issue is NOT yet resolved but your ticket is closed, you can REOPEN the ticket by replying to the email or coming to the portal to do so. DO NOT send another ticket as you will loose your place in the support queue.

Lastly, This is a help desk…we’re here to help you.  Suggestions, Accolades, or Complaints may not be replied to and should be directed toward your leaders or broadcasters.  We will review your submission but we’re here to help those we can to a successful resolution.

 

Thanks,

the Support Team